South Florida Vision Centers - South Florida Vision Center - Pembroke Pines, FL 33027
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New ReviewerWe do not recommend this center! This place does not know what is means to provide good service and follow up on issues related to their customers.
My son has been waiting for his pair of glasses for almost two months now and all we get from the owner as well as the sales representatives is that "they are waiting on a response from the lab". It does take that long to get a reply from the lab and if it does you should look for a better lab to service you. My son is 12 and has been suffering from constant headaches due to the irresponsibility of this place. They were very quick to take my full payment the day we place the order but not as quick to respond to us or provide a solution to the problem.
They take the measurements wrong, order the wrong frames, produce the wrong lenses, fail to contact us with status even though full updated contact information has been provided, and lastly do not take responsibility for any wrong doing.
The client service experience is the worse and the customer satisfaction is zero to none. As of today we still have no glasses, no concrete answer and no retribution for the money paid and being used by their business while my son suffers the consequences.
Monetary Loss: $300.
Location: Pembroke Pines, Florida
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Husband and i had a great experience at the pembroke pines office..gilberto j. Garcia was more then great..helpful..pleasant and etc..etc..
We would greatly reccommend south florida vision!!