Carolyn C Lcw

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Verified Reviewer
| map-marker Pompano Beach, Florida

Wanted to add something to review I wrote.

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The review I just submitted pertains to the Margate, FL location. I don't know if the other locations are any better as my only experience has been with Margate, FL office.
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User's recommendation: Stay away, if you are able to make appt.

Zhannet V Noq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Deerfield Beach, Florida

Lost item, unprofessional, rude, customer service never picked up a phone, never call back, left so many messages.

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South Florida Vision Centers - Lost item, unprofessional, rude, customer service never picked up...
South Florida Vision Centers - Lost item, unprofessional, rude, customer service never... - Image 2
South Florida Vision Centers - Lost item, unprofessional, rude, customer service never... - Image 3
My own frame brand "Prada" wich I brought to the store a month ago to replace the lens just disappeared and no-one can give me a straight answer what happened to this item. Office Manager Jocelin Bernard doesn't know how to track my glasses. Customer Service never answered the phone or return a phone call, left many messages. Store located on 143 N. Powerline road Deerfield beach, FL 33442 Regard Zhannet Verderosa 12/12/2023
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Preferred solution: I want my glasses back

Carolyn C Lcw

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Verified Reviewer
| map-marker Miami, Florida

They don't return phone calls but take my Medicare Humana plan.

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Original review Mar 15, 2024
I am writing this review about the Margate FL location. Left seven messages over the past few days for my annual exam. My calls were never returned. When I have been there, the people at the front desk are extremely rude. The only reason I've gone there in the past is they are one of the few places that take my Humana Medicare. Finally went to For Eyes in Coral Springs yesterday because they are now taking my plan and they are so much better than this place.
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User's recommendation: Stay away! Since they don't return phone calls, you'll probably never get an appointment anyway.

Anonymous
map-marker Fort Lauderdale, Florida

The worse customer service I have ever experienced. They do not pick up the phone!

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I call every day trying to get my eye drop prescription authorized for refill. No answer - no call back - I don't know what to do.
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Zhannet V

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Verified Reviewer
| map-marker Deerfield Beach, Florida

Lost glasses

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Not finalized yet, I waiting for answers, answers, answers, waiting for answers and so on. When I have a response I let you know and it's better be good one.
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Pros:
  • No complain
  • When the did a good job
Cons:
  • 1st time i have problem like this

Preferred solution: I would like my frame back and new lens in good condition. One of kind frame I don't want to lose, the best so far. Thank you.

Zhannet V

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Verified Reviewer
| map-marker Delray Beach, Florida

Lost item

I have bad experience with south florida vision center customer service and a store to start with. Today I left a message see if they'll call me back. No one cares. The manager said that he doesnt know where my glasses are, the customer service on the phone said that I had already received them, this was noted in the computer.. So go figure.
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User's recommendation: Stay away from this service, wasting of time and agrivation.

Monique G Isc

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Verified Reviewer
| map-marker Davie, Florida

The Dr is horrible

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They dilated my eyes first then put you in a room with the light on and expect you to read the eye chart. When you can't they get mad and told me my present glasses are terrible and that I shouldn't be driving at all. Amazing that after my eyes went back to normal I can see just fine. NEVER GO TO SOUTH FLORIDA VISION CENTER DAVIE. THERE TERRIBLE!
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Pros:
  • Place was clean
Cons:
  • Everything else nasty people
  • Unknowledgeable

Preferred solution: Apology

User's recommendation: Find another eye doctor...fast.

Anonymous
map-marker Tampa, Florida

The Dr. Is awful. Doesn't know his job

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Dr. Dilated my eyes then tried to have me read the eye chart. When I couldn't he said there's no way it's only been 2 years since my last exam (he's right was less and I had them checked by an eye surgeon) that the glasses I had were made by an idiot, (they were made by an eye Dr., That I shouldn't be driving, I should lose my license. Then tried to charge me almost 700.00 for a pair of progressive eye glasses. Uhe frame was 170.00. This Dr was horrible I'd never go back!
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User's recommendation: Find somewhere else for your eye exam and glasses.

Jane W Fyl

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Verified Buyer
|

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Verified Reviewer
| map-marker Miami, Florida

305321****

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South Florida Vision Centers - 305321****

Barbara, a representative at the Cutler Bay office, whom, I have no doubt, misinformed and mislead me by quoting a price, ($69), for progressive lenses but was charged an additional $160.00, a charge of $50.00 for blue light blocking that I clearly refused, and $42 instead of the stated price of $35 for the protection plan when submitted to Humana. She is also, in my opinion, condescending and rude.

Also, I questioned the total of charges on a previous bill that was unusually high a few years ago that were also added without any input from me, and which would've been submitted to Humana if I hadn't questioned the charges that same day. My name is Jane Washington-White.

My phone number is (305) 321-****. I would like to receive a call from a manager or customer service representative to explain these incidents more clearly, as soon as possible, please.

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User's recommendation: Visit a different office from Barbara works.

Resolved
Jane I Yti
map-marker West Palm Beach, Florida

Resolved: Cant get my last prescription

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Updated by user Feb 20, 2023

Holly was able to find the last orders from me and get me the prescriptions. She was very pleasant and apologized for what had happened.

Original review Feb 20, 2023
Could not get copies of my last prescriptions of my glasses and contacts, because the store location closed.
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User's recommendation: If you are having difficulties getting an answer, call Corporate.

Anonymous
map-marker Hollywood, Florida

Complaint

I have never dealt with such imcompetency in my life. No one ever answers the phone, and when she does, she says please hold. I called 42 times to get the balance of my glasses and couldnt get a call back or someone to talk to. The few times Ive been in the store, its never been busy. The rudeness is beyond and the arrogance is ridiculous. Once I pick up my glasses, Ill never go again. Worst experience since I moved to Florida. Never again
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User's recommendation: Stay away

Jane I Lmc
map-marker Orlando, Florida

Cant get my last prescription

Store closed and my records are not in the system at another store.Make sure to always get copies of your prescription at the time you get your glasses or contacts!
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Michelle L Ulj

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Verified Reviewer
| map-marker Davie, Florida

Complaint

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The office is rude and not helpful . They are closed for 1-2 without notification to customers . Hard to get in touch with
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Loss:
$492

Preferred solution: Let the company propose a solution

Anonymous
map-marker West Palm Beach, Florida

Complaint

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Too long to type I have already reported the issue to my Medical Aetna Medicare HMO ..,,,.,.. Thank you!
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Anonymous
map-marker Miami, Florida

Prescription Lana Prost glaucoma

Call number lady answered the phone said she was in the back offices gave me two extensions 1110 and 1180 neither one picked up left messages on both no recall Went to offices my doctors nurses were very polite and understanding took care of what I needed I told them their phone service sucked and they said they understood my doctor took me right in and check the pressure in my eyes sometimes you just have to go there to get the service that you need!
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User's recommendation: Go to the center don’t call

Anonymous
map-marker Miami, Florida

Forms

Delray Beach location, 6618 W. Atlantic Ave. Delray Beach, FL 33446 The forms for patients to fill out are atrocious. One is lopsided, and another is blurry. They are very unprofessional, and reflect poorly on your entire organization. Is no one embarrassed by them? Has no requested new forms? Sincerely yours, A longtime client
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About

Summary

South Florida Vision Center was created by Dr. Robert C. Coppola in 1985. The company is based in Fort Lauderdale, FL. It also has other locations in Broward County Pompano Beach, Davie, Deerfield Beach, Margate, and Pembroke Pines, FL, Palm Beach Delray Beach, Lantana, West Palm Beach, Boynton Beach, Palm Beach Gardens, Miami-Dade Miami and Hialeah, and St. Lucie County Port St Lucie. South Florida Vision Center is intended to help customers with frames and lenses. It is dedicated to adjustinsting and fitting their glasses for extended comfort. It also provides a variety of lens products and offers eye testing service.

South Florida Vision Centers reviews and complaints

South Florida Vision Centers is ranked 221 out of 966 in Medical Supplies and Equipment category

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